Call Recording Consent Guide
Last updated May 25, 2026
Important
This page provides general guidance — not legal advice. Laws vary by state and country, and new legislation is introduced regularly. Consult an attorney licensed in your jurisdiction for advice specific to your situation.
How Bluelime captures audio
When you manually start a session, Bluelime captures audio from your browser tab (the seller’s voice on the call) and your microphone (your voice). The audio is transcribed in real time, analyzed by AI, and stored as a text transcript in your account. Audio is not permanently stored — only the text transcript is retained.
No recording happens outside an active session. You decide when a session starts and stops. Bluelime never captures audio in the background.
One-party vs. two-party consent
US call-recording law falls into two broad categories:
One-party consent states (majority)
In most states, only one party to the call needs to consent to the recording. Since you (the salesperson) know the call is being transcribed, your own consent is sufficient. No disclosure to the seller is required under state law, though some callers choose to disclose as a courtesy or for additional legal protection.
Two-party (all-party) consent states
A smaller number of states require all parties on the call to consent to any recording or monitoring. If either you or the seller is located in one of these states, you must inform the seller and obtain their consent before or at the start of the call.
States generally recognized as requiring all-party consent:
California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Vermont, Washington.
This list is for general reference. Some states have nuances (e.g., exemptions for business calls, different rules for in-person vs. phone recordings). Always verify current law for your specific situation.
What consent looks like in practice
If you are required to obtain consent, you can do so verbally at the start of the call. Here is a simple example:
“Hey [Name], just a heads up — this call may be recorded for training and quality purposes. Is that okay with you?”
In most real-estate sales conversations, this is a natural and non-intrusive way to handle it. Most sellers say “sure” without hesitation. If a seller declines, you should end the session (stop Bluelime) and continue the call without AI assistance.
Interstate calls
When you’re in a one-party state but the seller is in a two-party state (or vice versa), the safest approach is to follow the stricter standard and obtain consent. Courts have not always been consistent on which state’s law applies to interstate calls, so erring on the side of disclosure reduces your risk.
Federal law
Under federal law (18 U.S.C. § 2511), one-party consent is sufficient for recording a phone call. However, state law may impose stricter requirements, and state law typically controls in practice for civil liability. Always follow the more protective standard.
Your attestation at signup
When you create a Bluelime account, you check a box confirming that you will obtain the required consent to record calls per the laws of each state you call into. We record this attestation (including your IP address and timestamp) as part of our compliance records.
This attestation does not shift legal responsibility from you to Bluelime. You remain responsible for understanding and following the consent requirements in every jurisdiction where you or the seller is located.
Best practices
- When in doubt, disclose. A brief consent statement at the start of the call costs you two seconds and eliminates legal ambiguity.
- Know your markets. If you consistently call into specific states, look up whether they are one-party or two-party and build consent into your opening script.
- Train your team. If you manage other agents on Bluelime, make sure they understand consent requirements before making their first recorded call.
- Stop the session if asked. If a seller says they don’t want to be recorded, respect their request immediately. End the Bluelime session and continue the call normally.
Data handling
For information about how Bluelime stores and protects your call data, see our Privacy Policy. Call transcripts can be deleted from your account at any time, and full account deletion is available by emailing support@bluelime.ai.
Questions
If you have questions about call recording practices or need guidance specific to your team, email support@bluelime.ai. For legal advice, consult a licensed attorney in your jurisdiction.